Lt. Col (Retd.) A.K Beri explains us the difference between facilities management, property management and the skill sets required to master in this field.
Q. For the benefit of students, can you explain the difference between the terms – facilities management, property management and asset management?
: These services typically cater to the requirements of the occupiers which means either a campus which is occupied by a single occupant (for example a campus of IBM / Accenture) or an internal space occupied by an occupier in a multi-tenant building (for example an office of any corporate in a building which has offices of other corporates also)
: These services cater to the requirements of the developers / investors and provide common area management for multi-tenant / occupant building envelopes.
: These services are aimed to provide forecasts and strategies to developers / investors enabling them to maximize their returns from their leased assets based on the current / future market conditions and based on the total income and expenses projected based on the same.
With more than 2 decades of hands on experience, Lt. Col (Retd.) A.K Beri explains the
Q. What would be the main skill sets required for these fields?
The main skills required for Facilities and Property Management would be:
Q. Could you give us an example of the kind of projects/tasks that a facilities manager handles? Or some highlights of a typical working day in the life of an FM?
Preferred Educational Background: Professionals with Electrical or Mechanical Engineering / Diploma.
Team Management: ability to drive, motivate and manage large teams
Relationship Management: Building and maintaining relationships with all the stakeholders of the building
Cost Management: capable to manage the operations within defined budgets and look for savings where ever possible
The typical tasks which a Facilities Manager handles during a day are:
At the start of the day
During the day
Take a debrief from the team on the attendance of the various service provider staff and guide the team in case any special activity needs to be carried out
Carry out a complete round of the property to have a look at the overall status of the property and earmark resources which might be required for any unplanned activity
At the end of the month
Ensure that the team performs all the activities which are listed as per the schedule for the maintenance of property
Carry out random audits and checks
Maintaining highest level of customer satisfaction
Assist the customers in case of any emergency
Monitor proper resolution of complaints
Ensure that the vendor staff in particular is getting adequate training
Provide the client with a monthly management report highlighting key costs v/s budget for the month along with other achievements
Innovations planned for the coming month to enhance customer satisfaction and get in more efficiencies to reduce the operating expenses